Original Message:   This may be a bug like the Druid quest sometimes is
However, the mage quest does require for you to talk to Bem twice after quest completion. It's possible the game gives you XP for delivering the quest item. But he won't promote you unless you nag him. Did you initiate a dialogue with him again after giving him the correct (2nd) book?

If you did and still no promotion, then kkc will have to take it from here, as Bones said ...

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