Is that you are jumping ahead of yourself. Which door are you trying to open? If it's a door inside the keep then Peter2 is likely right in his assessment. If it's the main gate/drawbridge out front, then you are indeed getting ahead of yourself. There are actually two different quests you will get for this location, one is to clear it out, the other is to disable its defences. If you are only at the clearing out stage then the front gate and drawbridge won't open yet. You need to get the quest first.
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