Thank you for your email. For the sound issues you may want to try to lower your sound hardware acceleration.

1. Click on the Start Button 2. Then click on Run In the Run box, type in DXDIAG in the space provided, then click OK. 3. When the Direct X Diagnostic tool pops up, click on the Sound Tab. 4. You will then lower the Hardware Sound Acceleration Level. You can do this by moving the slider bar to left, till it says No Acceleration, under DirectX Features. 5. Exit out of the DirectX Diagnostic, and restart your machine, then run your game again. Repeat as necessary till you get the performance that your looking for.

If this fails, you may want to use this method in tandem with Compatibility Mode. Here's how to access a program's Compatibility Mode in 2000:

- Insert your Windows 2000 CD. Open the Support folder on the CD.

- Double click the APCOMPAT.EXE file. This will load the Application Compatibility utility.

- In the Start the following program tab enter the location of the setup/executable file you wish to run, e.g. C:\Sin\Sin.exe, or D:\Heroes\setup.exe

Select the Operating System you need to use, e.g. Windows 95.

Click Ok to attempt to run the program.

Try starting the program after making these changes. If it still gives you trouble, try a different operating system. If the program was written for Win95 and worked fine in Win98, there's nothing that says it still won't work fine with Win98

Should this fail try Ticking one of the 4 boxes at the bottom of the screen & try again. You may want to try different combinations of Operating Systems in conjunction with this.

With Service Pack 2 installed Microsoft have added a more convenient to use application compatibility mode. Although this isn't enabled by default. To enable the use of this feature click on Start then Run. Type in the following command - regsvr32 %systemroot%\apppatch\slayerui.dll & hit Enter. Click Ok when prompted that this succeeded. To use this feature you must have a Shortcut to launch the particular Application/Game (Obviously you shouldn't use this feature unless you have problems with the Application/Game). Right click on this shortcut & select Properties. Select the Compatibility tab.

Tick the Run in compatibility mode setting & select an Operating System from the drop-down menu (Preferably your choice will be of whatever the programs native Operating System is, e.g. if you are trying to use an NT4 program then select the Windows NT4 SP5 Compatibility Layer option first). Select Ok after you have made your selection. Should you need to disable this feature then simply Untick Run in compatibility mode & hit Ok, or if you wish to uninstall this feature altogether (It can still be added again later using the command mentioned earlier) then click on Start, Run, type in regsvr32 /u %systemroot%\apppatch\slayerui.dll & hit Enter.

Please note, you may need to reboot your machine in order to get your game running properly after initial install.

NOTE: This workaround is not guaranteed to work for everyone.

Regards,

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CS-Eric The 3DO Company E-mail: customer-support@3do.com Web: http://www.3do.com/support